Privacy Policy
We respect the privacy of personal information which you provide us at our website.
Information Collected
We collect two types of information about our visitors:
We collect personal information including your name, address, telephone number, e-mail address, and credit card information, which you voluntarily provide to order a product, register for an account, or be included on one of our mailing lists; and general information about the number of visitors who come to our site and the material which they review while on the site, and general information that is not personally identifiable such as your zip code, and deidentified product preferences. Customer Data is collected at the time of purchase, during email setup, or review submission. All information provided is strictly voluntary and is only used for order fulfillment and personalized product marketing. If you elect not to provide us with your personal information, you will not be able to place orders at our site and you will not be able to participate in our mailings or promotions. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Cookies" section below for information about cookies and how we use them. All customer information is stored on secured and encrypted AWS servers, but we cannot promise it will remain secure in all circumstances. We do not store nor share credit card information as all credit card transactions are processed through Authorize.net. We will retain all information indefinitely unless you decides to opt-out. If you want us to let you know what information we have on file for you, or if you would like us to delete that information, please either call us at (888) 830-SKIN or send a written request to us by e-mail to client care.
Third Party Pixels and Cookies
When you visit our website, log in, register or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.
Use Of The Information Collected
We may store and process your Personal Information and share it with trusted third-party companies and individuals to the extent necessary. We will only transfer your personal data to trusted third-parties who provide sufficient security guarantees and who demonstrate a commitment to compliance with applicable law and this privacy policy. Credit card information is never shared with any third party other than Authorize.net whom Dr. Dennis Gross Skincare, LLC uses as the gateway for payment processing. Your personal information will be shared with trusted third-parties in order to perform functions in certain situations on our behalf. These functions include cloud storage providers, email services, providing marketing assistance and data analysis, handling transactions, fulfilling orders and providing customer service. These agents have access to the personal data required in order to perform their functions but may not use it for any other purpose. Your personal information may also be used with analytics and search engine providers that assist us in the improvement and optimization of our Site. Our third party vendors will only retain your information for as long as necessary to fulfill the duties and obligations for which they were contracted for or as long as they are legally required or permitted to do so.
We may, if required by law, be forced to disclose your Personal Information to an outside party. Unless required to do so by law, we will not otherwise share, sell or distribute any of the personal data you provide to us without your consent.
For personal data from the European Union or the European Economic Area (the “EEA”). We will only transfer your personal data to trusted third-parties who provide sufficient security guarantees and who demonstrate a commitment to compliance with applicable law and this privacy policy. Where transfer to a third party which is located in a country not recognized by the EU Commission as ensuring an adequate level of protection, we will take appropriate steps, such as enforcing standard contractual clauses recognized by the EU Commission, to safeguard your personal data and to ensure legally enforceable remedies are available.
If at any time you want details of the personal information that we have on file for you or no longer want us to maintain your Personal Information, please either call us at (888) 830-SKIN or send us a written request by e-mail to customerservice@drdennisgross.com. Please be advised that if a new, subsequent order is placed on our website, your Personal Information would again need to be stored in our database.
Any general information submitted by you such as your zip code, product experiences or other information which is not specifically identifiable with you, including feedback to any general questionnaires on the site, or information gathered on your visit to the site such as the length of time you were on the site and the portions of the site you reviewed, shall be considered non-confidential information. We shall be free to use such information without any obligation to you whatsoever and for any purposes and through any means we elect.
Security
Because of the open nature of the Internet, we cannot guarantee that communications between you and our site will be free from unauthorized access by third parties. Users of our site assume this risk. While we endeavor to provide security consistent with prevailing standards, we cannot guarantee the security of your Personal Information, both online and offline. If you have any questions about security at our Website, please contact us at customerservice@drdennisgross.com.
Children's Privacy
This site is not for use by children under the age of thirteen (13) years old. In accordance with the Children's Online Privacy Protection Act of 1998, we have no intention of knowingly collecting any Personal Information from individuals who are under the age of thirteen (13) years of age. If we learn that a child under the age of thirteen (13) has submitted Personal Information without verifiable parental consent, we will use all commercially reasonable efforts to delete such information from our databases.
Cookies
We may also use a technology known as "cookies" or any technology that now exists or is later developed that performs the same general function that tracks your travel through our site and to help us understand how you and others use the site. Cookies are used by almost every site for these and similar purposes. Most browsers are set to accept cookies. You may reset your browser so that these cookies are not accepted and you may erase reception of cookies.
We use Google's 3rd-party audience data (age, gender, and interests) with Google Analytics reports. Please click on the link for Google Analytics privacy policy. This information is used for aggregate reporting and not connected to user-identifiable data. You can prevent Google's tools from recognizing you on return visits to this site by disabling cookies on your browser and by using the Google Analytics' Opt-out Browser Add-on, https://tools.google.com/dlpage/gaoptout. You can also opt out of Google's interest-based ad serving by visiting Google's Ads Settings at www.google.com/settings/ads.
Your acceptance of our privacy policy and practices
By using this website you signify your acceptance of our Privacy Statement and you agree to adhere to the terms and conditions posted on this website. We reserve the right to change our Privacy Statement and our terms and conditions at will. We assume no obligation to advise you of any changes to our Policy Statements or our terms and conditions. We suggest that you check back, at regular intervals, for updates to our Privacy Statement and terms and conditions.
This site is designed for use by residents of the U.S. only although those outside the U.S. may have access to the site.
